Effective Date: October 14, 2025
Last Updated: October 14, 2025
We may collect the following types of personal information:
Contact details: Name, phone number, email, and address
Caregiver application data: Experience, availability, location, references
Family care requests: Information about the person needing care, preferences, and location
Usage data: Device type, browser, IP address, and interaction with our website or forms
Health-related data: Only when voluntarily provided by families or caregivers for matching purposes
We use your information to:
Match families with suitable caregivers
Verify caregiver qualifications and availability
Communicate updates, opportunities, and support
Improve our services and user experience
Comply with legal and safety requirements
We do not sell your personal information to third parties.
If you provide health-related information (e.g., mobility needs, medication reminders), we treat it with strict confidentiality. While Naisma is not a covered entity under HIPAA, we follow HIPAA-aligned safeguards to protect sensitive health data shared voluntarily.
We implement reasonable administrative, technical, and physical safeguards to protect your data, including:
Secure servers and encrypted communications
Limited access to personal data by authorized staff only
Regular system updates and monitoring
In accordance with Massachusetts General Laws Chapter 93H, we notify affected individuals and authorities in the event of a data breach involving personal information.
We comply with Massachusetts-specific privacy regulations, including:
Consumer data protection under Chapter 93H
Fair information practices for caregiver and client data
Right to access, correct, or delete personal data upon request
You have the right to:
Access the personal data we hold about you
Request corrections or updates
Ask us to delete your data (unless required for legal or operational reasons)
Opt out of non-essential communications
To exercise these rights, contact us at: info@naismahomecare.com
We may use third-party tools (e.g., Google Forms, WhatsApp, scheduling platforms) to collect or manage data. These services are required to comply with privacy standards and may have their own policies.
We may update this policy from time to time. Any changes will be posted on our website with the updated date. Continued use of our services after changes means you accept the revised policy.
For questions or concerns about this policy, reach out to:
Naisma Legal Team
Email: info@naismahomecare.com
Phone: (+1) 339 466 8111
Location: Boston, MA
